FREQUENTLY ASKED QUESTIONS
DISPATCH & DELIVERY
We offer a variety of delivery options on all products:
Standard delivery –
Standard delivery is usually calculated based on total weight of your complete delivery – they range from £4.45 to £5.35. Delivery times are typically around 2-4 working days dependent on region.
Next day delivery –
Next day delivery is usually calculated based on total weight of your complete delivery – they range from £11.25 to £20.00.
Next day deliveries must be confirmed by the following times:
Mon – Wed – Before 12pm
Thurs – Friday – Before 9am
Saturday – Before 10am
*All special deliveries require a signature on arrival
*We go by Royal Mail postage schedules, which are subject to closure and limited service during bank holiday and national holidays, check the Royal Mail website for further information on postal holidays
We are currently unable to offer free delivery services. We will be looking at our free delivery policy at a future date.
Delivery Tracking is available on all special delivery options including next day delivery. Tracking is not given with standard deliveries.
We currently do not offer overseas delivery.
We take no responsibility in missed recorded deliveries or re-deliveries including any errors in your given address/contact details, be careful and always double check the information you give…thanks.
ORDERS
Orders can be cancelled on direct bank transfer payments if cancelled before the order has been processed. Card payments can not be cancelled as they are processed immediately.
Occasionally we maybe low on stock, items will therefore be put on back order as indicated. This means there maybe a slight delay to your order. Next day deliveries will also be affected, and may take longer to arrive.
We offer Credit/Debit Card payments from all of the major payment networks, including Visa, Mastercard, Discover and American Express.
We also offer Direct Bank Transfer from all major banks and payment providers. When using this method, payments will need to clear before items are sent.
RETURNS
There is a strict no returns policy on all food and liquid items. For merchandise returns please contact us and an adviser can assist you.
There are no refunds on any food and liquid items. For merchandise refunds please contact us and an adviser can assist you.
PRODUCT INFO
To learn more about our wonder products, click on an item in the shop and the additional information tab. Visit our home page for regular promotions!
All possible care is taken to deliver the best products we can. We are an ethical business and take pride in our quality standards, sourcing and the manufacture and packaging of all our items.